Order Processing: (these times do not include shipping time, just in house processing)
As a general rule, orders placed between January reopen date – October 30 will be processed as follows:
- In-stock: 1-3 business days.
- In-stock, personalized items: 1 week.
- Custom Etched items: 2 weeks
Holiday Shipping Schedule:
- November 1 – November 30:
In-stock, non- personalized items: up to 10 business days
Personalized items: up to 15 business days
- December 1- December 15:
In-stock, non- personalized items: 5+ business days
Personalized items: Orders placed before December 5 will be shipped by December 15. Personalization not available after December 5.
- Last Ship Date: December 15
(all orders ship via priority mail or UPS, Christmas delivery is not guaranteed)
We really don’t want you to be disappointed so please read carefully:
If an item is no longer available, and you do not list a 2nd/3rd choice, your order will be delayed. If possible we will contact you for an alternate choice, however, your order may be shipped without notification of items being sold out.
Shop Closing Schedule: So that we may enjoy the Holidays with our families, Hill Country Cotton will close on December 16 each year. All orders received after 2:00 PM CT on December 15, will be processed when we reopen in January. We will reopen in mid January, after inventory, maintenance and market.
As always, please contact us with any questions. Any inquiries placed after December 15 will be returned when we reopen in January.
We always try to meet our estimated in-house processing times, however, processing times are approximate and not guaranteed.
Hill Country Cottons ships within the US only, and ships all packages via USPS and UPS.
Free shipping is shipped via first class mail unless UPS is a better option. Free shipping and first class mail options do not include insurance.
Insurance up to $200 can be purchased for an additional charge.
If you choose to purchase additional insurance, please add it at checkout.
Once shipped, USPS and UPS typically takes 2-7 business days, depending on shipping address (this will be higher during peak shipping times such as the Christmas Season). Please note that this is shipping time only and does not include “in-house processing times”.